Return Policy for Natural Solutions
At Natural Solutions, we value your satisfaction and aim to provide top-quality products and services. Below is our return policy to ensure a smooth and transparent process for our customers.
1. Eligibility for Returns Policy
- Products: Returns are accepted for unused and undamaged items in their original packaging within 30 days of purchase. Proof of purchase is required (e.g., receipt or order confirmation).
- Services: If you are unsatisfied with a service provided, please contact us within 7 days to discuss a resolution.
2. Non-Returnable Items
- Customised or personalised items.
- Items that have been installed, used, or damaged by the customer.
- Sale or clearance items, unless they are defective.
3. Process for Returns
- Contact us at bcnaturalsolutions@gmail.com or call 089 706 4122 to initiate a return.
- Provide details of the item and the reason for the return.
- Upon approval, return the item to the address below
- Once the item is received and inspected, we will process your refund or exchange within 10 business days.
4. Refunds
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
5. Exchanges
Exchanges are available for items of equal or lesser value, subject to stock availability.
6. Service Resolutions
If youโre not satisfied with a service, weโll work with you to address the issue, including redoing the work where applicable or offering partial refunds.
If you have any questions about our return policy, please donโt hesitate to get in touch.
Contact Us:
๐ 089 706 4122
๐ง bcnaturalsolutions@gmail.com
๐ Toberlomina, Gorey, Co Wexford, Y25 T281